Once per job
A job starts each automation only once, however many times the cron passes over it.
Reviews · how it works
From job to review request, on its own
Four steps, set up once per business. After that, logging a job is the only thing anyone has to do, and every customer is asked.
Step 1
Link each location to its Google listing
Add a location, start typing the business name, and pick it from Google’s own suggestions. That pick is what ties the location to its listing, and Zypento builds the link to Google’s write-a-review box for it.
- One business, several branches, each with its own listing
- A location with no listing says so, with a dashed “No listing” pill
- Every business’s first location is included; more come with Pro
Locations
Acme PlumbingWhere this business operates. Each location carries a pin and, where there is one, the Google Business Profile customers leave reviews on.
Head office12 Main Street, Springfield
MapReview link
Downtown branch400 Market Street, Springfield
MapReview link
Warehouse9 Dock Road, Springfield
No listing
Add a location
Step 2
Log the job
A job is work you did for a customer. You or your client add it in the dashboard, with the customer, the services and the branch that did the work, and adding it is what starts the follow-up.
- The customer’s email is where the review request goes
- The location on the job decides which listing the link points to
- Services let different automations pick up different work
Jobs are entered in the dashboard. Zypento doesn’t sync from a CRM or import a customer list, so nobody’s old customers get a burst of requests at once.
Add a job
Acme PlumbingCustomer nameJane Smith
Customer emailjane@example.comWhere the review request goes.
Customer phone+1 555 0100
ServicesWater heaterDrain cleaningLeak repair
LocationDowntown branch
Job detail 1Water heater replaced
Save job
Step 3
Write the follow-up once
An automation is a sequence that runs after a job is added: a thank-you, then a reminder a few days later. Each step is an email, a text or a WhatsApp message with its own wait, in hours or days.
- Tokens drop in the customer’s name, the job and the business
- The Google review link resolves to the branch on the job
- Limit an automation to one business, or to specific services
- WhatsApp steps send your approved templates
Post-job follow up
EnabledBusinessAllAcme Plumbing
ServicesAll
Trigger · always first
Job added
By you, or by the client.
By you, or by the client.
Step 1 · EmailWait 2 hours
Thanks from Acme Plumbing
Hi {{name}}, thanks for choosing {{business_name}}. Could you leave us a quick Google review? {{google_review_link}}
Customer nameJob detail 1Business nameGoogle review link
Step 2 · TextWait 3 days
Quick reminder
Step 4
See what happened to every job
The Activity screen lists every job the automations considered: who was messaged and when, and the reason in plain English whenever nothing went out.
- Skips explain themselves: switched off, scoped elsewhere, no listing to point at
- The provider’s answer to each send sits beside the decision
- Sends in a date range, counted by business
Activity
Last 7 daysJS
1 sentJane SmithAcme Plumbing
- Job considered1 automation matched, 0 rejected.
- Message sentSent via email.
- Next step scheduledQuick reminder, in 3 days.
TR
1 skippedTom ReyesAcme Plumbing
- Step skippedThis job records no location, and this business has more than one Google listing: there is no way to tell which one to send the customer to.
Built to stop cleanly
Nobody gets reminder two without message one
A failed send stops the run
If a message can’t be sent, the sequence ends there, so no customer gets step two without step one.
Off means off
Switching an automation, or a business’s Reviews feature, off sends nothing more, including runs already under way.
Also included
Your own review forms, with QR codes
Every business can have its own forms, with star ratings and your own questions, a shareable link and print-ready QR codes in four sizes for the counter or the van.
These are your reviews, not Google’s. Answers to your forms stay in Zypento, and their QR codes open your form, not Google.
How did we do?
Enabled
Rating
What could we do better?Tell us more
Download QR
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Set it up once. Log the work. That’s it.
Link a location, write the follow-up, and the next job you log is a review request on its way.
You’ll need your own email or SMS provider. Messages are paid per send with credits.