By creating a Zypento account, connecting a store, or otherwise using the service, you agree to these Terms of Service ("Terms"). If you're agreeing on behalf of a company, you represent that you have authority to bind that company.
We may update these Terms from time to time. Material changes will be announced at the email address on your account at least 14 days before they take effect. Continued use of the service after that date is your acceptance of the updated Terms.
Zypento provides AI-driven tools for ecommerce operators — initially abandoned-cart recovery via the Zypento Cart Recovery agent, with additional agents added over time. The service includes:
We may release features in beta. Beta features are provided "as is" and may be discontinued.
You're responsible for keeping your login credentials confidential, and for everything that happens under your account. Notify us promptly at security@zypento.com if you suspect unauthorised access.
You retain all rights to the data you connect to the service — store data, customer email lists, brand voice samples, comment feedback. You grant Zypento a worldwide, non-exclusive licence to process that data solely to operate and improve the service for your account.
Per-business AI feedback (reactions and comments on generated nudges) is used to improve subsequent nudges for that same business only. It is not used to train a global model that benefits other customers.
You may export or delete your data at any time from the dashboard, or by emailing privacy@zypento.com.
Paid plans are billed monthly or annually in advance. Cart counts above your plan's monthly cap will either pause the agent for that calendar month or be billed at the published per-cart overage rate, depending on your plan settings.
All fees are non-refundable except where required by law. You may cancel at any time — the cancellation takes effect at the end of the current billing period.
You agree not to use the service to:
We reserve the right to suspend accounts engaged in any of the above. Where reasonable we'll notify you first.
Zypento, the service, and the software that runs it remain our property. AI-generated content composed by the agent for your store is yours to use without restriction; the underlying agent, prompts, and models are not.
The service is provided "as is" without warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee any specific recovery rate, deliverability outcome, or revenue lift — recovery performance depends on your store, products, customers, and email reputation.
To the maximum extent permitted by law, Zypento's total aggregate liability for any claim arising out of these Terms or the service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue or lost data.
Either party may terminate this agreement for any reason. We may terminate or suspend access immediately if you breach these Terms in a way that risks the service or other customers. On termination, you may export your data for a reasonable period before it is deleted.
These Terms are governed by the laws applicable to Zypento's place of incorporation, without regard to its conflict-of-law provisions. Disputes will be resolved in the courts located there.
Questions about these Terms: legal@zypento.com.