Zypento helps ecommerce stores recover abandoned carts using AI agents. To do that, your store sends us cart data (items, customer email, etc.); we use that data only to compose recovery messages on your behalf. We don't sell personal information. Per-business AI feedback stays per-business.
The recovery agent composes messages by sending cart context + your brand voice samples to an AI provider (OpenAI, Anthropic, or Google, depending on your configuration). Providers may briefly retain inputs for abuse-monitoring per their own policies.
The reaction/feedback loop is scoped to your business only. Comments you write in the dashboard feed into your business's next prompt; they are not shared across customers or used to train a global model.
We share data with a small set of subprocessors required to run the service:
We don't sell personal data. We don't share it with advertisers.
We encrypt data in transit (TLS) and at rest. Access to production systems is logged and limited to engineers on call. We follow least-privilege principles for internal access. Suspected incidents: security@zypento.com.
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to processing. You can act on most of these directly from the dashboard, or email privacy@zypento.com and we'll respond within 30 days.
Zypento is built on cloud infrastructure that may process data outside your country. We rely on standard contractual clauses or equivalent transfer mechanisms where required.
Marketing pages set a small number of first-party cookies for session continuity and signed-in state. Dashboard pages additionally set a CSRF nonce. We do not use cross-site tracking cookies.
We may update this policy. Material changes will be announced at the email on your account at least 14 days before they take effect.
Privacy questions or data requests: privacy@zypento.com.